Privacy Policy

At AmeriPropane LLC (referred to as \"we,\" \"us,\" or \"our\"), we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website www.ameripropanellc.com (the \"Site\") and use our propane brokering, delivery referral, and customer support services.

By using our Site, you consent to the data practices described in this policy.


1. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a particular consumer or device (\"Personal Information\").

Information You Provide to Us:
Contact Information: Name, phone number, email address, physical delivery address, and billing address.
Inquiry Details: Information you provide when filling out forms, requesting a quote, or speaking with our support representatives.

Information Collected Automatically:
Usage & Device Data: IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking tools (including Google Analytics) to improve site performance and analyze visitor traffic.

Call Recording & Tracking:
When you call the phone numbers listed on our site (including Google Ads call-tracking numbers), your call may be recorded or monitored for quality assurance, training, and order fulfillment purposes.


2. How We Use Your Information

We use the information we collect for business purposes, including to:
• Facilitate, coordinate, and schedule propane delivery and tank refilling services with our network of local suppliers and partners.
• Process payments, billing, and order inquiries.
• Respond to your customer support requests and phone inquiries.
• Improve our website layout, performance, and user experience.
• Deliver targeted advertising and marketing campaigns via Google Ads (including remarketing, where permitted).


3. Sharing and Disclosure of Information

We do not sell, rent, or lease your Personal Information to third parties. We may share your information only in the following limited circumstances:

Service Providers & Partners: We share delivery details (name, address, phone number) with trusted local propane suppliers, partners, and logistics providers solely to fulfill your service requests.
Advertising Partners: We share limited usage data with Google Ads to optimize our marketing campaigns and track conversions.
Legal Compliance: We may disclose your information if required to do so by law, subpoena, or to protect the safety, rights, or property of our users, the public, or our business.


4. TCPA Compliance (Text & Phone Communications)

By providing your phone number on our website forms or initiating a phone call to our listed service numbers, you expressly consent to receive communications from us—including phone calls, voice messages, and automated text messages (SMS)—for transaction updates, scheduling, and service delivery coordination.

Opt-Out: You may opt out of receiving text messages at any time by replying \"STOP\" to any text message received.
Your consent to receive calls or texts is not a condition of purchasing any goods or services.


5. California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have specific rights regarding your personal information under the CCPA:

Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell.
Right to Delete: You have the right to request the deletion of your personal information collected or maintained by us.
Right to Opt-Out of Sale/Sharing: We do not sell your personal data. You have the right to direct businesses to not share your personal information for cross-context behavioral advertising.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, please contact us at [Your Contact Email, e.g., support@ameripropane.com].


6. Google Ads Interest-Based Advertising & Remarketing

We use Google Ads tracking and remarketing features to advertise online.
Third-party vendors, including Google, show our ads on sites across the Internet.
Google and other third-party vendors use cookies and/or device identifiers to serve ads based on someone's past visits to our website.

Opt-Out: You can opt out of Google's use of cookies or device identifiers by visiting Google's Ads Settings. Alternatively, you can opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page.


7. Data Security

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, please note that no transmission of data over the internet or mobile networks can be guaranteed to be 100% secure.